Returns & warranty
If it is not as described, we make it right.
Every listing states its condition and what is in the box. If your unit arrives differently, you have 7 days to tell us.
How a return works
- 1.
Tell us within 7 days
Message us on WhatsApp or email with your order number and what is wrong. Transit damage must be reported within 24 hours of delivery.
- 2.
Send proof
Share clear photos, and your unboxing video for damage claims, so we can act quickly.
- 3.
Return it complete
Pack the device with its original box and every accessory. We arrange the pickup for approved returns.
- 4.
Refund after inspection
Once we have checked the unit, your refund goes back to the original payment method within 5–7 business days.
We accept returns when
- The item is materially not as described on the listing
- A verified fault that was not disclosed
- Wrong item or missing listed accessories
- Damage in transit, reported within 24 hours with unboxing video
We cannot accept
- Change of mind after the device has been set up or used
- Damage from drops, liquids or misuse after delivery
- Returns missing the box, accessories or serial-number match
- Cameras and lenses with removed seals or tampered internals
Warranty on open-box tech
Brand-new and open-box units may carry the remaining manufacturer warranty, and some listings include HZ Blue seller support. Whatever applies is written on the product page, and we confirm it on WhatsApp before you pay. Keep your invoice, the box and the serial number safe.
Something wrong with your order?
Write to us with your order number. We reply within one working day.